Transforming insight and decision-making at Mercedes-Benz UK
A modern, governed data and analytics platform built around the business — replacing legacy reporting with 150+ Power BI report pages across sales, after-sales, finance and marketing, delivered in twelve weeks.
United Kingdom
12 weeks
Programme delivered
150+
Power BI report pages
88% Saving
MANUAL HOURS SAVED
Overview
Mercedes-Benz Vans UK, part of a global automotive brand and supported by a nationwide dealer network, needed to connect information across sales, after-sales, finance and controlling, and marketing — and make it more accessible to decision-makers. Metryx has been Mercedes-Benz UK's retained data analytics partner since 2018. Building on that relationship, Metryx worked with the Vans business to rebuild its analytics estate, combining a governed data platform, reporting designed around users and an adoption programme.
Business challenge
With growing demand for faster, more reliable insight, there was an urgent need for a modern data platform to replace legacy reporting and bring information together on Microsoft technology. The business needed a connected analytics environment that improved data quality, strengthened governance and made reliable insight available when and where it was needed.
Operational issue
Information was distributed across mainframe systems, Excel spreadsheets and legacy BI platforms, including Tableau. Different sources produced conflicting views, leaving teams without a single source of truth. Daily, weekly and monthly reporting required substantial manual preparation, while one-off strategic analysis created additional demands.
Approach
Metryx worked hand in hand with the Mercedes-Benz UK teams to design the architecture and build the solution — translating business needs into a practical technical design, drawing on years of analytics delivery and a longstanding understanding of the industry. Collaboration with the project team, the board, senior management and operational managers informed development throughout, with rapid prototypes and regular feedback shaping reporting around the decisions users needed to make.
How we delivered
Phase 01
Mobilise & prioritise
With the 2027 planning cycle setting a demanding deadline, Metryx mobilised the right resources and worked with business and IT stakeholders to prioritise rigorously.
Phase 02
Governed foundation
Microsoft Fabric data platform bringing fragmented information into a governed environment, with automated pipelines preparing and refreshing data on a schedule.
Phase 03
Reporting designed around users
Power BI suite of 150+ report pages replacing Tableau and legacy reporting — with substantial UX and interface design, branded layouts and connected views of brand, customers and dealers.
Phase 04
Adoption
Training, engagement and an adoption programme helped teams embed the new capabilities into their working practices.
Scope
- Executive reporting — automated, self-service slide decks for planning and key business forums
- Operational dashboards — tailored to each manager's responsibilities
- Analyst workbench — explore in Power BI or export for further analysis
- Sales, after-sales, finance & controlling, and marketing
- Connected views of brand, customers and dealers
Technology
Outcome
Mercedes-Benz Vans UK now has a shared analytics foundation supporting strategic, tactical and operational decisions. Automated daily, weekly and monthly reporting reduces preparation effort, with estimated savings of thousands of hours. Self-service reporting makes information available when teams need it — including analysis that previously required a separate exercise.
Executive impact
A single source of truth, reducing conflicting views of performance. Faster decisions across the business, with reporting tailored to each audience helping teams move from understanding performance to taking action.
“We brought together the right expertise and worked closely with business and IT teams to turn a broad ambition into a focused delivery programme. That meant prioritising what mattered most and designing the platform and reporting around the people using the insight.”
“This has transformed how we access insight and make decisions across the business. A single, trusted view of performance now connects strategic planning with day-to-day operations, giving our teams the insight to act with greater speed and confidence.”
Discovery Engagement
Speak to a senior advisor about your data, BI and analytics agenda.
A 30-minute conversation with one of our principals — not a sales call. An honest read on where data and analytics can move the needle, and what a credible delivery plan would look like.